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FAQ


HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?

We try to fulfill your order as soon as we get it. Orders are shipped with 1-3 days.
 

HOW DO I KNOW MY ORDER SHIPPED?

We will send you an email with your tracking number once your order has shipped.
 

WHAT DOES SHIPPING COST?

All orders have a shipping cost based on the size and weight of your package. You can choose from standard to priority shipping. We offer Free Shipping on orders over $60.00.
 

DO YOU SHIP INTERNATIONALLY? WHAT ABOUT TO HAWAII AND ALASKA?

We ship internationally. 
 

WHAT PAYMENT METHODS DO YOU ACCEPT?

We take Visa, Mastercard, American Express, Discover and Paypal.
 

WHAT IF I NEED TO CHANGE MY ORDER AFTER I HAVE PLACED IT?

We are here to make your mood boost experience perfect so just e-mail mymoodzee@gmail.com. We’re happy to help make the change as long as your order has not shipped. 
 

WHAT IF I WANT TO CHANGE MY ADDRESS?

If you’ve already placed your order and need to change your address, e-mail mymoodzee@gmail.com and we’ll take care of it for you as long as your order has not already shipped.
 

I'M NOT SURE WHAT MOODZEE TO GET OR GIFT, AND I HAVE QUESTIONS.

Our Mood Boost team is online, and on social media, so reach out to ask questions on our instagram page, facebook page or by email at mymoodzee@gmail.com. Leave a message if we don’t answer. We might be off making mood boosts!
 

WHAT IF I WANT TO RETURN MY ORDER OR EXCHANGE A PRODUCT?

We have a 100% return policy.  Reach out and we will solve any issue you have. Remember, we adore you and are here to mood boost you!
If you have opened your product, and don’t feel like its just right for you we will not need you to send it back. Call us to discuss what you might prefer. We will send you a new product, keep the old one, you just pay for shipping.
If a product arrives broken or damaged, we will replace it a no cost and cover shipping, we just need you to send us a photo of the damage so we can make a claim with the postal service.
 

CAN I SAMPLE YOUR PRODUCTS?

We are working on our Mood Boost sampling program. Stay tuned!
 

CAN I CARRY YOUR PRODUCTS FOR MY STORE, YOGA STUDIO OR BUY IN BULK FOR A SPECIAL EVENT?

We’d love to help you with your wholesale inquiries.
Reach out to  mymoodzee@gmail.com and we will provide you with answers to your questions.

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